Vodacom is **** !

I had fibre at my previous home. When i moved, i did give them notice that i want to move the fibre to my new house. When i followed up, they said that there is no fibre in that area. I knew there was, because i have seen them put in the fibre lines and the team giving out flyers. I phoned the fibre customer care line so many times to try and sort this out ..everyone i spoke to ,telling me different things. I was told to put the contract on hold, and when the fibre is avtive, i can continue. I called again and they said that they can't do that. Then they checked again if there was fibre and they said no, all i can do now is to cancel the contract,, and then i will have to pay a cancellation fee. I said well if that is all i can do then i have to cancel. They did the process,, and i decided to go in to the shop as nothing is getting done. They couldn't help me either. I had to take pictures of the fibre lines and the box that is at my gate and the email that vodacom has sent me that the contract is cancelled due to no active fibre. We sent all that information to their HO and still nothing. Now they are charging me with a huge amount of money. That one person told me i can't even pay off in installments. I am very unhappy as this became such a long process. Their customer service is horrible and no one knows what actually is going on and what they can do to help.