Vodacom is ****

I have been struggling with Vodacom to sort out a SIM swop since 31 Oct 2020. Not only have the staff been rude, arrogant, and unhelpful, messages stating the issue has been resolved when escalated without any feedback. I tried calling head office, you are placed on hold. I lodged complaints on Vodacom complaints site and maybe 30 online complaints. No response or we will escalate. I asked for the CEOs contact details. Apparently he doesn't deal with us, the people who uses the products who pay their millions a month salaries. They have no humanity, empathy or sense of responsibility. I have to pay R400 in petrol money to visit the nearest store, their opinion, tough, you have to go to a shop. The Vodacom for u store in vanderbijpark don't respond to messages and the staff ignore requests. I want to speak to a senior person who can finalise the SIM swop. Not one consultant has given the same information. I cannot use the SIM, get into my old email, Google or WhatsApp accounts. SHUT YOUR DOORS VODACOM!!!!