VC
Vanity C

1 reviews | Active since Oct 2017

09 Feb 2024, 09:30

VODACOM IS ***********

I had a 100mg fiber line and requested that Vodacom downgrades it to 50mg, instead of downgrading they gave me a second line so I was billed for 2 lines to one property. Vodacom was surprisingly good at giving me the credit but when I asked them to cancel the 100mg line cause I dont need it they proceeded to cancel the 50mg line which was active. Now I am paying for a 100mg inactive line and when I asked them to cancel all the lines to the one address since they cant get simple instructions correct they are now making me pay for an inactive line cause I need to give 1 months notice. I asked to speak to a manager that has authority but in all the departments that I was transferred to I could not speak to a manager so seems Vodacom thrives on *****ing over their customers and management will not care enough to assist. I was going to apply for a new line with Vodacom to the same property but was just didnt trust them to get it right so now ill take my business elsewhere along with the rest of my fibre lines and contracts. THANK YOU FOR NOTHING!!!!!

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Replies (1)
Vodacom
Vodacom's reply09 Feb 2024, 10:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team