MK
Marie K

1 reviews | Active since Dec 2017

28 May 2024, 11:21

VODACOM IS ********

VODACOM ACCOUNT NUMBER I*** Vodacom contract expired, and was not upgraded, but cancellation was confirmed telephonically. Vodacom call center agent phoned to offer a new contract, which as not accepted, writing, several times. Despite the above, Vodacom kept on issuing statements and threatening to disconnect the number. Despite many emails, and even a complaint to ICASA, who to this day have not responded, Vodacom disconnected the number. Vodacom is a ******** company, and doing business with them should be avoided at all cost!!

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Replies (1)
Vodacom
Vodacom's reply28 May 2024, 12:13
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team