MK
Marie K
1 reviews | Active since Dec 2017
28 May 2024, 11:21
VODACOM IS ********
VODACOM ACCOUNT NUMBER I*** Vodacom contract expired, and was not upgraded, but cancellation was confirmed telephonically. Vodacom call center agent phoned to offer a new contract, which as not accepted, writing, several times. Despite the above, Vodacom kept on issuing statements and threatening to disconnect the number. Despite many emails, and even a complaint to ICASA, who to this day have not responded, Vodacom disconnected the number. Vodacom is a ******** company, and doing business with them should be avoided at all cost!!
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Replies (1)Vodacom's replyOfficial
28 May 2024, 12:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 May 2024, 12:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
