dT
desiree T
1 reviews | Active since Jan 2014
20 Mar 2018, 03:57
Vodacom is ...... ......
I did an upgrade via my cellphone and the package that they offered me ( after I called Vodacom on 2 different occasion to confirm and on both occasion 2 different consultants did confirm that all is correct and in order) no apparently doesn’t exist anymore. My bill is now more than it was before I did the upgrade. I was told that I will be getting 500mg , 500 minutes and 200 sms with my new upgrade, but now apparently I am getting 75min , 500mg and the 100sms. I have called Vodacom and logged 3 or 4 complaints , the person who sold me the package was suppose to call me yesterday 19th March (still waiting for the call), apparently Vodacom is investigating but till no I have not received any feedback. Vodacom I will not pay a flippen cent towards my account until I get a call from one of your operators and until you change my package to what was promised and sold to me in the phone. It’s the same if I advertise a property to rent for 500 pm and as soon as the tenants move in I bill them 1000,? I will only pay the amount that was promised to me for this upgrade not a cent more. Vodacom is the worst service provider ever.
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Replies (3)
Vodacom's replyOfficial
20 Mar 2018, 06:55Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Mar 2018, 06:55
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
dT
desiree T's updateReviewer Update
02 May 2018, 04:38Vodacom now debuted my account for r752.00 and my contract is only for 279 pm they added v-life, 100mb data and a lot more stuff on my acc. I have had jogging but issues with Vodacom since I did my upgrade in feb 2018. They also said that m acc for end May will be r302 which is not the amount on my contract. My contract is 279 pm. I am going to reverse the debit order of 751 and only pay 279 and Vodacom is you want to lock my sim then go ahead and do, I’d much rather go to another network that will deliver a service. Vodacom was the best now you suck no wonder there is more complaints then satisfied customers.
dT
desiree T's update02 May 2018, 04:38
Reviewer Update
Vodacom now debuted my account for r752.00 and my contract is only for 279 pm they added v-life, 100mb data and a lot more stuff on my acc. I have had jogging but issues with Vodacom since I did my upgrade in feb 2018. They also said that m acc for end May will be r302 which is not the amount on my contract. My contract is 279 pm. I am going to reverse the debit order of 751 and only pay 279 and Vodacom is you want to lock my sim then go ahead and do, I’d much rather go to another network that will deliver a service. Vodacom was the best now you suck no wonder there is more complaints then satisfied customers.
Vodacom's replyOfficial
04 May 2018, 14:54Good day
We regret taking note of your experience.
Our records reflect that this matter was resolved and credits were passed on your Vodacom statement.
We once again apologise for any inconvenience caused.
Regards
Moddy
Best regards,
Vodacom's reply04 May 2018, 14:54
Official
Good day
We regret taking note of your experience.
Our records reflect that this matter was resolved and credits were passed on your Vodacom statement.
We once again apologise for any inconvenience caused.
Regards
Moddy
Best regards,