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Andre D

1 reviews | Active since Feb 2017

14 Feb 2017, 19:46

Vodacom is ****

<p>I went today to do an upgrade at Brooklyn Vodacom.. spending 4 hours and more there..</p> <p>Did a sim swop and the phone still did not update to the new sim card...</p> <p> </p> <p>I phoned 082111 and explained to the lady over the phone what the problem is and know the number do not exist.. but I am using this number for longer than a year.. I told her so what must I do know.. she said I must go to another sim swop that will cost know more money</p> <p>. I said it is frustrating and its ****ing me off.. she said I must stop using faul lanuage and I said that I am not 13 years old... she refused to assist me further..... vodacom customer care is useless and that idiot of a dum women should get better training and assisting a customer that spends more that R7k a month on vodacom.... I will cancel all my contracts and move to MTN..</p>

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Replies (1)
Vodacom
Vodacom's reply15 Feb 2017, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,