BN
Brannel N

1 reviews | Active since Sept 2016

08 Feb 2017, 13:22

Vodacom is ****

<p>I have paid Vodacom R9500 to cancel my contracts and I still haven't received a call as yet. Pathetic service. I call your retentions department and they seem to know nothing as well. I called over 6 times. You guys have my money. Surely you would see it and ask why is this money here. You guys are like *******. on the last call I spoke to a girl by the name of lesogo. She said that she would transfer me to a team leader. Turns out there's no team leader. Apparently the team leader went for a meeting. So whose second in charge ? Do I as a customer have to wait for a team leader? Isn't there anyone higher than a team leader that can assist me ? I'm so sick of Vodacom. I will most definitely move over to a new network. Your service is a waste of time. If I know I was gonna have so much of trouble with you guys i wouldn't of even taken out any contracts with you. </p>

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Replies (1)
Vodacom
Vodacom's reply08 Feb 2017, 13:26
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,