1 reviews | Active since Apr 2013
Vodacom irresponsible with their billing
I have a top-up option at Vodacom. It is only a Data plan. I get the same bill every month. They just sent me an sms now that they want to deduct another R2000 this month. When I phoned the lady said that she can see on the system that it is top-up, but unfortunately she cannot stop the debit order from going through. I cannot afford this debit order to go through because then it may cause some of my other debit orders to bounce. She can not do anything about this. It is now my problem. This is unacceptable.
Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)