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JK
Jan K

1 reviews | Active since Dec 2018

03 Dec 2018, 12:52

Vodacom Irregular billing and cancelation process.

I've had the one after the other bad experience with Vodacom. The latest is when I tried to cancel some of my contracts with them due to the overall bad experience. They are now adding charges because I apparently wants to cancel, and I do not want to upgrade. Call center puts the phone down in my ear and let’s not talk about the way they phone back. At store level they are apparently not able to help??

0
Replies (4)
Vodacom
Vodacom's reply03 Dec 2018, 14:19
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply04 Dec 2018, 12:17
Official
 Dear Jan 

Thank you for taking my call. As per our telephonic conversation I have advised accordingly with regards to your query. 

Have a great day further. 

Vodacom Consumer Website Team 

Best regards,

JK
Jan K's update10 Dec 2018, 10:33
Reviewer Update
Vodacom still not willing to settle even though during phone calls they would like you to believe they would. But sadly, it seems necessary to escalate the matter to the next level. Still poor customer service.
JK
Jan K's update10 Dec 2018, 11:36
Reviewer Update
Credit to Vincent Mahlafunya the Executive Client Liaison Officer at Vodacom. He came through and saved my day!! Thank you Vodacom for allowing Vincent to shine and bring out my happy face!!!