LZ
Leonie Z

1 reviews | Active since Jun 2013

15 Nov 2016, 15:20

Vodacom Irene

<p>I have been a customer of Vodacom for over 21 years, but never have I had such bad service as lately. </p> <p> </p> <p>I did an upgrade with them at the end of July 2016, up until today they are still not billing the cottect amount or giving me my 5 Gig that I've upgraded to. The Staff (Rick / Ian) take the query but it never gets resolved - if you do not phone to query what is going on..... Three months down the line, R725.79, overdeducted it is still not sorted!</p> <p> </p> <p>What do you have to do to get service in SA???? Service that you actually pay for and not expect for free!!!</p>

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Replies (1)
Vodacom
Vodacom's reply15 Nov 2016, 15:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

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Regards,
Vodacom Consumer Website Team