Vodacom *******ion

Good morning.

Kindly explain the following to me:

1. Vodacom deducted the money on the 15 September 2025 midnight. (See attached Proof) 2. I had funds on my account, after it was deducted I still had funds of 951.50. It will not be true that I did not have funds when you deduct there was no funds. 3. I received an SMS yesterday, 23/09/2025 indicating that ""you debit on your Vodacom account *** returned unpaid for R22496.21. Please SMS ARR to 31050 for more payment options or call *** to speak to an agent"" 4. The R22491.21 was not returned to my account as your agent was explaining to me. 5. I just called today 24/09/2025 at 05:57, I spoke with Trevor. 6. He informed me that he is not able to answer my questions, however I have to pay the fee of R 190 extra and I'm not sure what.

Angry customer Petunia Ngxabani ***