HJ
Hannes J
1 reviews | Active since Oct 2023
11 Oct 2023, 17:53
Vodacom involvement in possible ****
A letter was written to Vodacom on 18 September 2023 to Vodacom. A follow up was sent on 5 Oct 2023. Needless to say no acknowledge of receipt was received on both. It was regarding a possible **** where I was requested to purchase airtime of R330. The airtime account reflected the purchase but it disappear soon afterwards. Kindly follow up on this unhappy situation.
Kind regards
JJ Joubert
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
12 Oct 2023, 07:51 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Oct 2023, 07:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team