JB
Jacques B
1 reviews | Active since Nov 2017
14 Feb 2022, 10:22
Vodacom Invoicing is a mess!!!
The worst experience ever!!!! I cancelled my contract with Vodacom in August 2021, paid the outstanding amount in full and then received two letter from debt collectors on outstanding amount. After enquiry to Vodacom I was notified that this has happened because of some mess in their invoicing system. I then proceeded to pay both amount and send proof to Vodacom. Today I received another letter of demand from Vodacom!!!! My credit record now shows 4 missed payments which I did not miss!! This is getting ridiculous!!!!!
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Vodacom's replyOfficial
14 Feb 2022, 11:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Feb 2022, 11:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team