1 reviews | Active since Dec 2017
Vodacom Invoicing
o Whom it may concern
I have been a client with vodacom for a good couple of years and told all my friends and family how magnificent vodacom is. Well since I got a new data contract, two of my numbers have been combined on one invoice. This is an issue to me as one number is for personal use and the other for work purposes. Now the result is I cannot claim the work contract for reimbur*****t as it is combined to a private line. The only thing vodacom says is sorry we cannot split the numbers, who told you to combine it in the first place, for a multi million rand industry you have some pretty poor technology if you can't even accomplish something so elementary as splitting two numbers on different invoices. Using hello Peter was my last resort as I have been in contact with you customer care centre on multiple occasions, I hope this will help it is astonishing to me that I have to lodge my complaint on an international platform for the world to see before the complaint is taken up seriously (hopefully)!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
