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Andre C

1 reviews | Active since May 2016

14 Nov 2019, 08:10

Vodacom invoices incorrect

I am so tired and Vodacom and incorrect statements and invoices!! I have 3 Vodacom contracts. 2 of the contracts are combined on one invoice and the 3rd contract is on a separate invoice. Every single month i make an EFT payment with the amounts combined and i always round it off and pay R10 or more extra!! Now this is the 3rd month in a row where i get a call and sms from Vodacom saying i owe R180 and must select payment date before the 20th. How the HELL is this possible if i pay exactly what my invoices show ?????? This means YOUR invoices are then incorrect as the amounts reflecting on the invoice is always paid in full. I don't understand this. I am sick and tired of the same sh!@ every f!@$ing month!!! I have had enough of Vodacom and i will NOT renew any contract because of this!!!!! I am the client and I am correct! If my invoice shows an amount then that amount is paid so where the hell do you always get some amount from between 170 and 180 that is apparently outstanding. Because YOUR invoice is wrong then it is YOUR problem. I shouldn't be held responsible for this!! YOUR mistake NOT my problem!!! I refuse to pay anything NOT on my invoice. I expect this to be corrected immediately because according to the invoices i received i paid the correct amount. Sort this out on your side because i refuse to make any further payments!!!!!

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Replies (3)
Vodacom
Vodacom's reply14 Nov 2019, 09:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
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Andre C's update15 Nov 2019, 07:48
Reviewer Update
24 hours later and NO one has contacted me from Vodacom. I am SO sick of the incompetence at this place! Astonishing how they just want more and more money but never do their job!!!
I am saying AGAIN, i want this resolved immediately, before 12 today !!!!!
I DON'T owe any money as the exact amount reflecting on my invoices were paid so now Vodacom is just being untruthful !!!
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Andre C's update17 Nov 2019, 15:38
Reviewer Update
4 days later and still NO response from Vodacom.
I will NOT make any payment and if my phones are blocked i will make a note of it to cancel ALL contracts and i will publish bad reviews every Where possible for as long as possible.
I am sick and tired of Vodacom thinking they can make mistakes and email incorrect invoices and then customers must suffer because of their incompetence!!!!
I paid exactly what was showed on my invoice and now Vodacom wants me to pay R171 extra before the 19th which is total bull as i paid the precise amount showed on my Vodacom statement and invoice that i received via email from Vodacom!! Fix it your side. YOU are wrong!!! I want this sorted