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Pierre M

1 reviews | Active since Feb 2014

08 Mar 2017, 09:45

Vodacom Invoices

<p>If I could choose 0 stars I would. </p> <p> </p> <p>Every month, it is the same problem with Vodacom's online invoices. At first Vodacom asked everyone to move to paperless invoices (either by email or online). I was happy to move, but then the last few months access to these invoices were impossible. I keep on getting an error message</p> <p> </p> <p>"Get invoice for 076*******</p> <p>There is no information to display for the selected period."</p> <p> </p> <p>When I phone Vodacom, the story is that the system is offline and the consultant says he/she cannot access the invoice or send it to me. I need to print these invoices out in order to submit them at work but I can never get a copy when I need it. It is becoming very annoying and moving to another service provider is becoming very tempting. </p>

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Replies (2)
Vodacom
Vodacom's reply08 Mar 2017, 10:03
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

PM
Pierre M's update08 Mar 2017, 12:08
Reviewer Update

Vodacom phoned me and resolved the matter very professionally thank you.