SY
Shane Y
1 reviews | Active since Mar 2014
14 Jan 2020, 12:38
Vodacom Invoice updating - Nightmare
Vodacom, Please explain why it is taking me over 3 months to update an invoice address? Chat, call, email and yet to get the correct address on my invoice. "We have changed it, please wait for the next billing period" Wait, guess what it is wrong!! Simply request has taking this long, do you understand why i am not taking any further services from you cause you cant even get one simply thing right. Also why do customer have to wait since you have all the right tools? Something you should build instead offering more services to a customer.
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Vodacom's replyOfficial
14 Jan 2020, 14:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jan 2020, 14:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SY
Shane Y's updateReviewer Update
14 Jan 2020, 15:00Dear Vodacom,
That is nice and all well, but after one phone call it is the new thing to send a email and forget the customer after the customer sending a reply via the said email thread.
I will not hold my breath to this.
Your Customer
That is nice and all well, but after one phone call it is the new thing to send a email and forget the customer after the customer sending a reply via the said email thread.
I will not hold my breath to this.
Your Customer
SY
Shane Y's update14 Jan 2020, 15:00
Reviewer Update
Dear Vodacom,
That is nice and all well, but after one phone call it is the new thing to send a email and forget the customer after the customer sending a reply via the said email thread.
I will not hold my breath to this.
Your Customer
That is nice and all well, but after one phone call it is the new thing to send a email and forget the customer after the customer sending a reply via the said email thread.
I will not hold my breath to this.
Your Customer