Vodacom invoice

Good day Vodacom,

Tried getting through your accounts department your services are not user friendly and neither is the toby whatsapp service. The reason for my complaint is the January bill of which shows an amount R461.98 and the invoice is not explaining in detail as to what I have been charged for. To my understanding when I upgraded to the HP 15 Celeron + ZTE R219Z LTE MIFI Router the breakdown of the package included Device ZTE R219Z LTE MIFI Router - R230, Plan 1GB Anytime data + 1 GB Night Owl data(36 Months), Accessories – HP 15 Celeron with win 10 Microsoft Office 365 Personal – Included, Bundles, discounts & more – Included, Contract cover – was not included and cellphone insurance – was not included. The package allow would add up to R299pm x 36 months those are the terms I agreed with. Contract was charged and I stipulated that I did not require it, I was charged for handset instalment 15 twice need that explained to me MyGig 1 TopUp Promo, Airtime Subs - uChoose Flexi 65 Line Rental, Caller Identity Subscription charged twice. So I need my call to be listened to with the agent and I need someone come back to me with an explanation and a detailed breakdown of my invoice.

Subscription Charges Handset Installment 15 December 0.00 0.00 Contract Cover January 6.08 6.08 Handset Installment 15 January 200.00 200.00 Handset Installment 15 January 64.35 64.35 MyGig 1 TopUp Promo January 66.09 66.09 Reduced Subscription Discount Proration-New January -8.70 -8.70 VAS - Caller Identity Subscription January 8.69 8.69 Total Subscription Charges 336.51

Description Amount Discount Subtotal Total Subscription Charges Airtime Subs - uChoose Flexi 65 Line Rental January 56.52 56.52 VAS - Caller Identity Subscription January 8.69 8.69 Total Subscription Charges 65.21

regards Yolanda