Vodacom - Investigate Rewardsco Dishonest Sales Personnel

Dear Vodacom, I received a call and upgraded two of my Vodacom contracts as well as cancelled two contracts due to an increase in one of my two upgrades from a Rewardsco agent whom you had appointed to represent your brand. Upon calling the cancellation line today to ascertain the progress of my cancellations I was informed by a Vodacom consultant that my upgrade values was not as discussed on the call with the consultant from Rewardsco. To add insult to injury, despite enquiring about upgrade fees and additional charges I was informed that there was none but when I received the quotation today which was not sent to me on the day that I upgraded, I noticed that the cost of both upgrades appeared on the quotation. I also requested for 20gig of monthly data which the Rewardsco consultant who did my upgrade advised that she catered for only to find that it was only a once off. The cost of being billed extra would have out me out of pocket but the Rewardsco consultant who did the upgrade was not interested in this. In retrospect, she was more interested in the actual sale than ensuring that she was fulfilling my request. It is extremely frustrating to have to realize that there are sales personnel whom you appoint out there who think nothing of creating unnecessary financial stress on the customers of Vodacom thus giving Vodacom a bad reputation. I am absolutely appalled that this has occurred and wonder how many other customers of your business this has occurred too. I request that you investigate this matter to prevent other customers who hold your brand and reputation in good stead as my current predicament is that I certainly do not want to do business with you if this is how your longstanding customers are treated.