JH
John H
1 reviews | Active since Jul 2011
02 Mar 2022, 06:12
Vodacom Invasive and Negative Marketing
Vodacom have just sent me and my wife sms's stating that they are going to add CLIP and Contract Cover for R15pm, and that we must opt out if we do not want it, otherwise they will automatically add these products. This is wrong, it should be for me to accept the products rather than have them thrust on me at a price, and then me having to opt out!
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Replies (3)
Vodacom's replyOfficial
02 Mar 2022, 06:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Mar 2022, 06:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JH
John H's updateReviewer Update
03 Mar 2022, 07:13Your response does not answer not my complaint at all! I want to know you place the onus on me to say no, rather than giving me the option to accept it. Very unprofessional!
JH
John H's update03 Mar 2022, 07:13
Reviewer Update
Your response does not answer not my complaint at all! I want to know you place the onus on me to say no, rather than giving me the option to accept it. Very unprofessional!
JH
John H's updateReviewer Update
03 Mar 2022, 07:18 Your response does not answer not my complaint at all! I want to know why you place the onus on me to say no, rather than giving me the option to accept it. Very unprofessional!
JH
John H's update03 Mar 2022, 07:18
Reviewer Update
Your response does not answer not my complaint at all! I want to know why you place the onus on me to say no, rather than giving me the option to accept it. Very unprofessional!