Vodacom Invalid debits !

Good day,

Kindly be advised that I have queried this on more than one occasion and keep getting told different information. Please note that I have two contracts with Vodacom and my contact number *** had an upgrade which was done in January I then reported the device faulty and this was then collected. I then contacted the upgrades department to reverse this and was advised that my account will be credited accordingly. We are now in February where my account was again debited with the upgrade value. So now VODACOM has debited my account twice for a device which I returned and upgrade I reversed. No-one seems to know what is going on with my account, now I have data instead of airtime I don’t need and debits from my account not VALID! I have also now been signed into another contract oppose to it ending in May. THIS IS HIGHLY UNACCEPTABLE AND VODACOM IS TAKING MY MONEY! I was then promised a call back from an agent once my debit order went off and still nothing, I received a reference: *** stating my query has been closed but no RESOLUTION! From this point forward if no-one is able to assist me I will be taking this further and stopping all debit transactions until this is resolved and should I find that my contract is going to continue after May, there will be a lot of legal matters put into place. I urge someone to assist.

Merlicia Appels