VODACOM ***** interventions are a joke, online portal allows anyone to open a contract!

Item: Vodacom
Rating: 1
Author: Aldene N

Vodacom online portal allowed ****mers to use my details and submit a contract and received two phones and worst of all deducting from my bank account, even extra clueless is ABSA!!! So after providing documentation and police information that its *****, the debits still continue. Clearly anyone can open an account, not sure how my ID or the person who came with the ID was verified.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

01 Jun 2023, 07:52

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply01 Jun 2023, 07:52

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Aldene N's updateReviewer Update

07 Jun 2023, 08:15

Thank you, noted. Please ensure to look into your online platform. This could be avoided all together if your online process require in person verification.

Best
AN

Aldene N's update07 Jun 2023, 08:15

Reviewer Update

Thank you, noted. Please ensure to look into your online platform. This could be avoided all together if your online process require in person verification.

Best
AN