NT
Nikiwe T

1 reviews | Active since Aug 2021

10 Dec 2024, 16:50

Vodacom internet,fibre and router deals

Vodacom took away my right to be informed and my right to chose.I actually chose but I guess my choice was not good enough for them as my contract was upgraded without my consent.according to them it was automatically done by their system.what about my rights as the consumer.I was refunded with R1700 for their mistake but it doesn't count because i am still stuck with a contract i never agreed to plus I'm not even sure why they even bothered as they still billing an incorrect amount that I'm not willing to pay. PLEASE ,PLEASE WHEN SHOPPING FOR FIBRE,INTERNET, ROUTER STAY AWAY FROM VODACOM NO MATTER HOW TEMPTING THE OFFER SOUNDS.OTHERWISE YOU'LL LIVE TO REGRET IT .

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Replies (1)
Vodacom
Vodacom's reply11 Dec 2024, 08:04
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team