EP
Egan P

1 reviews | Active since Jul 2018

12 Nov 2021, 07:52

Vodacom internet useless

Yestrrday head technician phoned me after I requested feedback about the poor signal Kathu ,Norther Cape is experiencing.I logged a fault April 2021 and since then have been given the run around just to find out yesterday that they dont have a budjet to update the Kathu area. I cant use my internet here and Im paying R4000 each month for a contracts.3 if them is internet I cant use. This is very unfair why cant they just upgrade the system in Kathu????They upgrade cities to 5g yet we are strugling to get even 10mb/s. My current speed is leß than 1mb/s. 300kb/s to be exact. Been forced to take out another intrrnet contract with telkom because Vodacom is useless.

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Replies (1)
Vodacom
Vodacom's reply12 Nov 2021, 11:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team