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Andre V
1 reviews | Active since Jul 2011
03 Jul 2022, 14:35
Vodacom internet unreliable
*** is unable to help themselves. Please route to senior management. I have communicated with them all morning to stabilize my internet connection-ihave often complained about this problem since inception. I was repeatedly cut off. Promised callbacks never happened. It was inferred that I caused the problem by not paying my account(not true). Must I terminate and go somewhere else for reliable ftth?
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
03 Jul 2022, 19:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Jul 2022, 19:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Andre V's updateReviewer Update
04 Jul 2022, 14:05No call received. Currently I have no access. B... B. This is no longer funny
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Andre V's update04 Jul 2022, 14:05
Reviewer Update
No call received. Currently I have no access. B... B. This is no longer funny
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Andre V's updateReviewer Update
05 Jul 2022, 15:04Just had a long chat with Vodacom. Said I must not report service failurr every time the service goes down, they don't have time to fix it. To date the have not escalated a ticket to Vuma Reach. So nothing has been done.
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Andre V's update05 Jul 2022, 15:04
Reviewer Update
Just had a long chat with Vodacom. Said I must not report service failurr every time the service goes down, they don't have time to fix it. To date the have not escalated a ticket to Vuma Reach. So nothing has been done.
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Andre V's updateReviewer Update
05 Jul 2022, 16:07Repeatedly I indicated that the service was in unstable-it comes and goes. The vodacom gentleman once he heard that as often happens, the sevice was (temporarily) back. He indicated that he had nothing to do and left the conference call with Vuma reach. This is unacceptable.
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Andre V's update05 Jul 2022, 16:07
Reviewer Update
Repeatedly I indicated that the service was in unstable-it comes and goes. The vodacom gentleman once he heard that as often happens, the sevice was (temporarily) back. He indicated that he had nothing to do and left the conference call with Vuma reach. This is unacceptable.