SL
Shaney L
1 reviews | Active since Jan 2025
17 Jan 2025, 11:05
Vodacom Internet Services
1. I have since logged and requested a wifi router on Monday. They said it would take 3-5 days for it to be delivered and that they would send an email for me to accept the t&cs however i did not receive any email till today. I tried calling but nothing has been done. No feedback or any communication from Vodacom.
2. I called them back in 2020 and requested them to come and move the wifi and wiring closer (to our living room). Their response was that it would take 3 months, its 2025 now! There hasn't been any feedback from Vodacom also.
I am not happy with their service at all.
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Replies (2)
Vodacom's replyOfficial
17 Jan 2025, 13:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Jan 2025, 13:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Jan 2025, 17:36 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we have escalated your query to our Fibre Support Team. Based on the feedback provided the team has confirmed our field technicians have been trying to reach you telephonically with no success and ive asked them to respond to you via email address: ***o assist with a router swap out. Regards, Consumer Website Team
Best regards,
Vodacom's reply27 Jan 2025, 17:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we have escalated your query to our Fibre Support Team. Based on the feedback provided the team has confirmed our field technicians have been trying to reach you telephonically with no success and ive asked them to respond to you via email address: ***o assist with a router swap out. Regards, Consumer Website Team
Best regards,