AT
Adele T

1 reviews | Active since Jul 2022

22 May 2025, 10:17

VODACOM INTERNET SERVICE

I am using Vodacom internet for home and business purposes. The debit order goes off every month (without a problem), but the service is poor. Struggling to connect, connected without internet, then there is no signal. This is surely unacceptable. Quick to call and supply a new router, cost is just a few rand more and more gigs etc. The new Huawai router switches off when it wants to. So now using the old Vodafone router again. Vodacom is an internet service provider...but your delivery leaves much to complain about. If your batteries are ****** and you cannot deliver, the public is not supposed to still pay and receive less. My 1c opinion....

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Replies (1)
Vodacom
Vodacom's reply22 May 2025, 12:06
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team