Vodacom internet plans are a **** and are so slow that they are not usable

Vodacom are dishonnest and is steeling my money as they are not delivering the services promised

They advertise high speed wi fi with uninterrupted connection and mention no strings when concluding the 3 year contract

Upon receipt and installation of the device we noted that during the hours of 18h and 23h every night the wifi becomes so slow that it is unusable..

During these hours we are lucky to see more than 1 megabite per second speed.

After liasing with vodacom it is revealed that they cannot guarantee any network speed and that it is a best effort service..

If you try to cancel the contract due to their misrepresentation, they want to make us pay thousands of rand in cancelation fees.

We are now stuck with a wifi that is meant to be used at night when we are not at work but at home. However during this time the whole family looks at the tv screen that continously shows a buffering circle. The wi fi that is not usable as advertised wil cost me R15 000 over the 3 year contract.

Vodacom missrepresented their services and failed to provide me with he product that they advertised and which i am paying for.

Vodacom u have 10 days to remedy your situation by either canceling the contract without penalties or by providing my family with the product as originaly advertised, which is still misleadingly being advertised to the public as a high speed wi fi with uninterrupted connection

My advice to everyone is to stay away from Vodacom.