Vodacom internet Fibre not working

We haven't internet connection for almost 1 week in noordwyk area Vodacom sent us email saying there is a fault which we are not sure that they are attending to..this has been a very big inconvenience because we have to be buying data, I have exams am prepping for and work from home.... this is very unprofessional we paid for a service we are not getting will there be even compensation foe the lost data....vodacom please own up to your issues