Vodacom internet connectivity poor and tech support slow.
My fibre internet connection has been on and off since it was installed, Now been off for two days.. Contacted Vodacom. The call centre refused to do anything but said it takes a further 48hrs to enlist an agent to help. I had better connectivity with my Telkom ADSL line and frankly, the speed difference is minor.
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Vodacom's replyOfficial
08 Mar 2021, 19:28 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Mar 2021, 19:28
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
10 Mar 2021, 18:53It has been two full days without any action by vodacom since previous review to resolve the lack of internet service since this started on the 5th, 5 days total without meaningful action from vodacom. I would like a competent and knowledgable agent to please contact me to resolve the issue before another week goes by.
's update10 Mar 2021, 18:53
Reviewer Update
It has been two full days without any action by vodacom since previous review to resolve the lack of internet service since this started on the 5th, 5 days total without meaningful action from vodacom. I would like a competent and knowledgable agent to please contact me to resolve the issue before another week goes by.