Vodacom Internet Connection Issues

I use Vodacom Fibre and they are in collaboration with Vuma. I haven’t had any internet connection since the 1st of June until today. My sister and I have had MULTIPLE phone calls with their support team only for them to send us pillar to post with different reasons as to why the WiFi is not connected. It has been ten days and counting with no internet services and my patience has run it’s course. What more for work that do from home? This has been nothing but an inconvenient experience on my family and I as we all use the WiFi that we pay for. Come a day that we miss payment Vodacom is so quick to disconnect and suspend our services but when we are inconvenienced by them, we are expected to be patient and wait 24-48 hours (that is always extended) for a resolution. What ticket number is active for more than eight days? They always promise feedback but never provided any and I find myself having to chase them for services that are being fully paid for? I don’t know how any of this makes sense.

www.vodacom.co.za