Vodacom internet connection is the worst

Our business has not had internet coverage for the past 5days everyone keeps saying they will get back to me. Worst turnaround time for any SR, no response or feedback. No communication whatsoever on what is wrong or how long it will take to resolve the issue. I have asked for a different account manager and that SR is also still pending! Absolutely the worst service! No technician has come out even though each day they keep telling us that someone will come out. Neshay Rajkumar is not even taking my calls anymore and he is supposed to be the person who is helping us. Everyone is escalating the matter!!! He misled us into buying a router that cannot handle the number of users we have and now our connection is always down. Absolute worst.