SB
Shawn B
1 reviews | Active since Jul 2009
22 Feb 2024, 15:44
Vodacom Internet Connection.
BEWARE BEWARE
Vodacom cannot deliver on there service. Continuous network connection issues, cannot use my data bundle then its expires. Call center staff and early cancellations can hear the bells BUT has no clue where the church is. Potential custormers,, Stay away,, you will regret it
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Replies (2)
Vodacom's replyOfficial
23 Feb 2024, 07:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Feb 2024, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
23 Feb 2024, 08:30Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the below feedback was provided:
Dear Customer, Your Home Internet number profile has been checked to be correct . Please also use the 5Ghz WIFI signal instead of 2.4Ghz signal to improve the performance. Lease log onto the Router Console page (LINKHUB) & set the Network Mode to "4G only" using the following steps on your device while connected to the Router:
(1) Open your web browser.
2) Input http://192.168.1.1 into the address bar and press enter.
3) Enter password: Admin
4) Settings TAB
5) Mobile Data drop down on the left
6) Network setting - Network Mode - Select "4G only" & click Apply
7) HOME tab8) Click connect .
If the problem persists, please have the router checked at Vodacom repairs. Please accept our apologies for any inconvenience caused. Regards Consumer Website Team
Dear Customer, Your Home Internet number profile has been checked to be correct . Please also use the 5Ghz WIFI signal instead of 2.4Ghz signal to improve the performance. Lease log onto the Router Console page (LINKHUB) & set the Network Mode to "4G only" using the following steps on your device while connected to the Router:
(1) Open your web browser.
2) Input http://192.168.1.1 into the address bar and press enter.
3) Enter password: Admin
4) Settings TAB
5) Mobile Data drop down on the left
6) Network setting - Network Mode - Select "4G only" & click Apply
7) HOME tab8) Click connect .
If the problem persists, please have the router checked at Vodacom repairs. Please accept our apologies for any inconvenience caused. Regards Consumer Website Team
Best regards,
Vodacom's reply23 Feb 2024, 08:30
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per ***, our records indicate that the below feedback was provided:
Dear Customer, Your Home Internet number profile has been checked to be correct . Please also use the 5Ghz WIFI signal instead of 2.4Ghz signal to improve the performance. Lease log onto the Router Console page (LINKHUB) & set the Network Mode to "4G only" using the following steps on your device while connected to the Router:
(1) Open your web browser.
2) Input http://192.168.1.1 into the address bar and press enter.
3) Enter password: Admin
4) Settings TAB
5) Mobile Data drop down on the left
6) Network setting - Network Mode - Select "4G only" & click Apply
7) HOME tab8) Click connect .
If the problem persists, please have the router checked at Vodacom repairs. Please accept our apologies for any inconvenience caused. Regards Consumer Website Team
Dear Customer, Your Home Internet number profile has been checked to be correct . Please also use the 5Ghz WIFI signal instead of 2.4Ghz signal to improve the performance. Lease log onto the Router Console page (LINKHUB) & set the Network Mode to "4G only" using the following steps on your device while connected to the Router:
(1) Open your web browser.
2) Input http://192.168.1.1 into the address bar and press enter.
3) Enter password: Admin
4) Settings TAB
5) Mobile Data drop down on the left
6) Network setting - Network Mode - Select "4G only" & click Apply
7) HOME tab8) Click connect .
If the problem persists, please have the router checked at Vodacom repairs. Please accept our apologies for any inconvenience caused. Regards Consumer Website Team
Best regards,