Vodacom international roaming useless

Bad bad bad. As a customer you are loyal to brand but they fail you when you need them. My international roaming is active, but never works, can't call or receive and sms is worse. Tried getting resolved, you can't even reach the because your phone is not working. Used the whatsapp method, no human agents available. You try the useless Tobi, same thing. You send an email to special needs email, a son called Tebogo Motau works you, takes your PII and never delivers. Why am I still within this useless provider. Second trip I'm struggling with his. I'm gone