Hellopeter
Share Your Experience
MW
Marlene W

1 reviews | Active since Jul 2015

01 Aug 2022, 15:39

VODACOM INTERNATIONAL DATA ROAMING

I have been trying to buy Roaming Data Bundle as advertised on the Internet for more than a week now. Operators and Shops aren't even aware of what I am talking about. How can something be advertised and there is no one to assist and no ways to buy these bundles

0
Replies (4)
Vodacom
Vodacom's reply01 Aug 2022, 16:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
MW
Marlene W's update02 Aug 2022, 14:55
Reviewer Update
Good day, the service is really shocking. After holding on for 55 minutes last night and get an escalation ticket. I am still not sorted out. HELP!!!!!!!!!!! I cannot take this anymore
MW
Marlene W's update04 Aug 2022, 10:36
Reviewer Update
And the waiting is still going on......
Vodacom
Vodacom's reply08 Aug 2022, 15:27
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  Our records reflects, you were called and advised regarding the travel bundles.  Regards  Consumer Website Team