Vodacom, International company of Incompetence

It amazes me how an international company like Vodacom hires *********** accounts staff, who cannot understand simple queries and have a unique ability to create such chaos, with the usual call centre sob story of "I apologise for the inconvenience". How is it possible to firstly be charged a monthly handset charge for items that were never delivered... One would expect that when the overcharge is queried, a resolution would be reached... What an amazing surprise, besides not receiving any refund for the past 7 months, I am now CHARGED an additional R760.00 for cancellation of "equipment" for the balance of the contract...

6 consultants (9 calls) later & still no resolution...