Vodacom internal ***** covered up by its legal department

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Fanie

11 reviews | Active since Mar 2014

26 Mar 2021, 15:55 Vodacom internal ***** covered up by its legal department Vodacom took unauthorised monies from my account for approximately 18 months, even though I've never been a Vodacom customer and never signed a direct debit entitling them to do so. I've been struggling for 2 months to get them to fix this. Hours on the phone and 4 reviews on hellopeter have had no outcome. Everyone, including the Vodacom hellopeter team, whom I cannot contact directly, keep promising me, over and over again, that the matter is being investigated, and then NOTHING happens. The query no is EC-16BY-2CZN48, but having a query no doesn't help. Vodacom's hellopeter team will write below, in response to this review, that a consultant will contact me, but then, once again, nothing will happen. And Vodacom's hellopeter team won't follow up with me. There is simply no way to get them to deal with this matter. NO WAY. My only recourse would be to approach a court.