TG
Tracey G
1 reviews | Active since May 2019
21 May 2020, 12:32
Vodacom Internal *****
Vodacom have committed ***** three times on my account, I have had to submit affidavit's to their ***** department. Internal staff sales staff phone and try to sell and it appears that even if you say "no thanks" they just go ahead and make a sale without any authorisation from the customer!!! in the latest incident Vodacom have been over charging me for a year for a handset i did not take, i migrated to a cheaper option I have phoned and sent them a copy of documentation as proof asking them to credit my account. Documents was on the 4th May, I have not had a response or a credit from Vodacom.
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
21 May 2020, 14:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply21 May 2020, 14:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
