TG
Tracey G

1 reviews | Active since May 2019

21 May 2020, 12:32

Vodacom Internal *****

Vodacom have committed ***** three times on my account, I have had to submit affidavit's to their ***** department. Internal staff sales staff phone and try to sell and it appears that even if you say "no thanks" they just go ahead and make a sale without any authorisation from the customer!!! in the latest incident Vodacom have been over charging me for a year for a handset i did not take, i migrated to a cheaper option I have phoned and sent them a copy of documentation as proof asking them to credit my account. Documents was on the 4th May, I have not had a response or a credit from Vodacom.

0
Replies (1)
Vodacom
Vodacom's reply21 May 2020, 14:00
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team