VODACOM INTERNAL *****

There was a ********** upgrade on my data line. This occurred in December . I got the shock of my life when a huge debit order hit my account on the January Month end. I went to the Midlands Mall Customer Service Department who told me they could not help without an Affidavit done at the police station. The FORESIC DEPARTMENT then called and advised that it was a telephonic upgrade and involved identity theft. I was promised a letter that would advise of the circumstances and allow me to tag my ID Doc with the SA ***** Prevention Centre. To date after 3 visits at the branch, calls and emails and \chats"I have not received the letter and furthermore each month I have exorbitant amounts owing been reflected. Further I unpaid the huge debit at the end of January 2015 and manually paid the correct amount. The accounts department then had the nerve to charge me an unpaid fee of R100 FOR ***** COMMITTED BY THEM. <br> <br> I have sent further pleas to no avail!!! I am extremely annoyed and can ensure that the Mall Service Centre staff do not want to see me there again!!!!"""