NK
Nicholas K

1 reviews | Active since Apr 2019

15 Jan 2020, 13:20

VODACOM - INTERMITTENT NETWORK COVERAGE

VODACOM, what is going on with your network coverage or lack of it in Honeydew area today especially? No 4G signal no LTE, one bar at most which comes and goes. Very frustrating and not acceptable and when I read through your Facebook page and see replies to similar complaints like "move around and check the signal" or “how many people in your area are experiencing the same problem" or "check your phone settings" etc etc, its maddening and condescending because it's all evasive *******. You’ve got huge problems generally and don’t know what to tell your customers as you are not able to resolve much it seems. The other bit of advice on your Facebook page of changing network settings then changing back to Vodacom and switching off and on works for 2 seconds then it goes back to no coverage. What are we paying big money for? To sit and restart phones all day in the hope of getting a signal? Come on Vodacom spend some of your billions of profits on better infrastructure and give us the service you think you’re giving us.

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Replies (2)
Vodacom
Vodacom's reply15 Jan 2020, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply22 Jan 2020, 13:17
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has been resolved. Regards Consumer Website Team

Best regards,