SP
Sharon P
1 reviews | Active since Dec 2018
05 Nov 2021, 11:25
Vodacom intermittent internet connection
I have had intermittent internet connection for 2 years. My router has been replaced 3 times, the Vumatel box has been replaced. I still regularly log calls to have my connection looked at. The call is kept open for a while, and then closed without resolution. I have had senior managers at Vodacom involved, but still no resolution. I am now, again, sitting without any connection, and have just logged a call with a request that it is immediately escalated with reference to all my previous calls. This is unacceptable service from Vodacom.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
05 Nov 2021, 14:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Nov 2021, 14:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SP
Sharon P's updateReviewer Update
09 Nov 2021, 11:37Ok, so Vodacom responded on the 5th of October, it is now the 9th of October and I have had no phone call as promised. Furthermore, I have had no feedback from the call I logged, no phone call, no one requesting further information etc. Everything is just plain ignored. 2 years of this, I am fed up!
SP
Sharon P's update09 Nov 2021, 11:37
Reviewer Update
Ok, so Vodacom responded on the 5th of October, it is now the 9th of October and I have had no phone call as promised. Furthermore, I have had no feedback from the call I logged, no phone call, no one requesting further information etc. Everything is just plain ignored. 2 years of this, I am fed up!
SP
Sharon P's updateReviewer Update
24 Nov 2021, 08:56good day
Your team has given you the wrong info.
My fibre is restored from when it went down and could not come back up, due to my actions. Not Vodacom's, but my intermittent fault is still there. During the day, our connection drops about 5+ times. This has been going on for over 2 years. This has NOT been sorted out. I had a call from one of Vodacom's employees, I am not prepared to mention any names, and I resent him all the information I had previously sent, but after sending the information, I have had no response. No confirmation the info was received, nothing.
Your team has given you the wrong info.
My fibre is restored from when it went down and could not come back up, due to my actions. Not Vodacom's, but my intermittent fault is still there. During the day, our connection drops about 5+ times. This has been going on for over 2 years. This has NOT been sorted out. I had a call from one of Vodacom's employees, I am not prepared to mention any names, and I resent him all the information I had previously sent, but after sending the information, I have had no response. No confirmation the info was received, nothing.
SP
Sharon P's update24 Nov 2021, 08:56
Reviewer Update
good day
Your team has given you the wrong info.
My fibre is restored from when it went down and could not come back up, due to my actions. Not Vodacom's, but my intermittent fault is still there. During the day, our connection drops about 5+ times. This has been going on for over 2 years. This has NOT been sorted out. I had a call from one of Vodacom's employees, I am not prepared to mention any names, and I resent him all the information I had previously sent, but after sending the information, I have had no response. No confirmation the info was received, nothing.
Your team has given you the wrong info.
My fibre is restored from when it went down and could not come back up, due to my actions. Not Vodacom's, but my intermittent fault is still there. During the day, our connection drops about 5+ times. This has been going on for over 2 years. This has NOT been sorted out. I had a call from one of Vodacom's employees, I am not prepared to mention any names, and I resent him all the information I had previously sent, but after sending the information, I have had no response. No confirmation the info was received, nothing.