RV
Roelof V

1 reviews | Active since Dec 2017

09 Dec 2020, 10:45

Vodacom interim LTE and Fibre

I would strongly suggest not to use vodacom for fibre installation with intrem LTE..

It has taken vodacom four days to deliver my router for intrem LTE till my fibre is installed due to the fact that vodacom just makes my home address what they feel and completely wrong.

Once the router is delivered the LTE is not active when I report it to have it operational vodacom tells me it will take 48 working hours to get it working. Now I'm sorry but 48 hours to get a sum card activated is ridiculous, its literally a 5 minute process at the most.

So by the time my interim LTE will possibly be working my fibre will already be installed. The third parties working for vodacom understand business but Vodacom knows nothing about business or cares about their customers

0
Replies (2)
Vodacom
Vodacom's reply09 Dec 2020, 11:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
RV
Roelof V's update09 Dec 2020, 12:25
Reviewer Update
Vodacom has not resolved the problem just provided false hope and empty promises