SB
Sheli B

1 reviews | Active since Sept 2013

09 Jul 2018, 11:19

Vodacom Interfere with Cancelling of Cell Phone Contracts

In October 2018 I went into the Walk in Center at Vodaworld to cancel my contract. I have still 8 months later been receiving bills. Finally, finally someone emailed back to say I must send a fax to a number. The number she gave me was wrong. I then found the paperwork I filled out at the Vodacom Walk in Center in October and they provided a fax number on their form. Guess what ? It turns out the fax number they give on their form does not exist either. Vodacom do not want you to be able to cancel their contracts with you!!!!! The number I want to cancel is ********** 149 . You can call me on ********** 7 to arrange this.

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Replies (1)
Vodacom
Vodacom's reply09 Jul 2018, 11:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team