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Ivan P

1 reviews | Active since Feb 2019

04 Feb 2019, 17:08

Vodacom Intel core i7

My Contact is due for a review I called in to Vodacom to see what the specs are on the Lenovo Intel Core I7 after multiple calls not one service consultant was able to give me the specs they all just Google Lenovo Intel Core i7 and gave me the first pop-up one advisor said it is the 320 and the other the 520 but nobody could put it on paper how can Vodacom be allowed to promote products to clients if they are not even able to give us the right information regarding the products the One consultant actually said in cases like this she would recommend it I just take it and if I don't like it when it comes then I must just return it I mean really what advice is that

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Replies (2)
Vodacom
Vodacom's reply05 Feb 2019, 07:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team    

Best regards,

Vodacom
Vodacom's reply06 Feb 2019, 13:12
Official
Dear Ivan, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.   Regards Consumer Website Team(SA)    

Best regards,