NM
Naledi M
1 reviews | Active since Dec 2024
03 Dec 2024, 15:27
Vodacom Insure
I have an ongoing contract with Vodacom with insurance, since end of 2023, on November 16th I lost my phone (iPhone 15) and I had lodged a claim on Monday 18th November. I committed to fetching my phone on Thursday 21st November, when I arrived I was informed that the excess I was quoted was too high and was requested to come in the next day to allow Voda sure to fix the error. On Friday 15th I arrived and was made aware that I won't be able to get the iPhone 16 I was approved for even if I pay a betterment fee. I have since been waiting for 2 weeks for an update, 2 weeks without a phone, and I have been debited for a full month
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
04 Dec 2024, 07:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply04 Dec 2024, 07:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
NM
Naledi M's updateReviewer Update
11 Dec 2024, 17:02An agent tried to get hold of me, but I missed their call. He left a message stating he is noting that I am unavailable, however he did not leave a number or any way that I can contact him back? This is almost a week since I wrote this post and all I get is one call before your business gives up? This is honestly appalling.
NM
Naledi M's update11 Dec 2024, 17:02
Reviewer Update
An agent tried to get hold of me, but I missed their call. He left a message stating he is noting that I am unavailable, however he did not leave a number or any way that I can contact him back? This is almost a week since I wrote this post and all I get is one call before your business gives up? This is honestly appalling.