Vodacom insure ****

Im not at all happy with the customer service from vodacom as, I was given a policy WITHOUT my knowledge on my contract, when I first called to unquire about it they said they cancelled that policy but to my suprise a had a deduction of R1563.19 and when i inquired again they tell me that i joined a comprehensive policy of which I did not and know nothing about. They said to call vodacom insure to cancel and I will get my refund, I did that and till today I haven't recieved anything from my vodacom account, tried to call again to inquire about progress and I was just taken from pillar to post with no answer to my query or anything to show for it