Vodacom Insurance(Vodasure) cpmplaint regarding claim

I am writing to express my dissatisfaction with the handling of my insurance claim for my iPhone 14 Pro Max, which I have been insuring with Vodasure through consistent monthly payments of R390.

On initiating my claim, I was informed at Vodacom that the iPhone 14 model has been discontinued. I was advised that I would either have to wait for the iPhone 16 to be in stock or alternatively, go to the iStore to check for availability of the iPhone 15. This limitation in the options available is frustrating, as it does not align with my expectations based on my insurance coverage.

Furthermore, I was instructed to email a proforma invoice to *** because Vodasure does not provide vouchers. However, the information provided by various Vodacom representatives has been inconsistent, with each agent offering different timelines for reimbur*****t. One agent advised three days, while another mentioned a period of 7 to 14 days. Despite these assurances, I have not yet received any reimbur*****t as of today, November 8, 2024.

To add to my frustration, when I asked to speak with a superior, multiple agents ended the call, making it difficult for me to escalate my concern.