Vodacom insurance worst service ever

Item: Vodacom
Rating: 1
Author: Karin B

I have been battling for 3 months to get through to Vodacom insurance on the *** number. You hold on for 15 minutes plus and just as you get to a consultant the line drops. And they do not phone you back. I think that because they have been taking money for two handsets insurance on one telephone number they maybe feel they do not need to call back. This is also not the first time I have received such appalling service from Vodacom and i have been their client for more than 17 years. May i should change providers.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

05 Jul 2021, 14:14

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply05 Jul 2021, 14:14

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Karin B's updateReviewer Update

05 Jul 2021, 17:51

This will remain to be seen. I have not had the luxury of a call from vodacom. Ever. Jot for when you need them, but they can contact you everyday with other nonsense.

Karin B's update05 Jul 2021, 17:51

Reviewer Update

This will remain to be seen. I have not had the luxury of a call from vodacom. Ever. Jot for when you need them, but they can contact you everyday with other nonsense.