JE
Jaco E

1 reviews | Active since Apr 2011

06 Jul 2017, 10:20

Vodacom Insurance will not cover any broken phone (they will find any excuse). PLEASE BE CAREFULL!!!!!!!!!!!

<p>Please cancel your insurance contract with vodacom because they will not cover your claim no matter what. Please do your investigation and see for yourself. They fine print read that if you change your sim to any other phone your coverage will be lost. However, the premuims will still continue to go off your account no matter if you are covered.</p>

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Replies (1)
Vodacom
Vodacom's reply06 Jul 2017, 10:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team