VP
Vivienne P
1 reviews | Active since Apr 2019
11 Jan 2021, 09:52
Vodacom Insurance WHAT A BAD EXPERIENCE - who are they to decide to stop your insurance???????
I took out insurance with Vodacom when I got my new contract every month the same amount goes off my account via debt order and they tell me they had a system error on 28/09/2019 and my insurance was cancelled and now I have to pay R3924.53 to reinstate my policy - so who decided that you insurance can just be cancelled and left that way - no notification untill I took my phone in for repairs - Isreal from the Jhb Branch dont even want to get a manager to talk to me he just says you had to check your invoice and you have to make sure everything it on the statement after paying the same amount - why must I dubble check their work - why wasnt I notified?????????
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Replies (2)
Vodacom's replyOfficial
11 Jan 2021, 10:00Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Jan 2021, 10:00
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
VP
Vivienne P's updateReviewer Update
11 Jan 2021, 17:07NO MANAGER, NO SERVICE, HOW PATHETIC, SINCE 9:55 TO 17:00 NO CALL BACK FROM VODACOM MANAGERS
THIS IS SERIOUSLY THE WORST SERVICE AFTER MORE THAN 30 YEARS AND STILL I SIGNED UP WITH YOUR FIBER - HOW STUPID OF ME I HAVE THE CONTRACT FOR MY INSURANCE THAT VODACOM DECIDED TO CANCEL DUE TO A SYSTEM ERROR AND NOT EVEN NOTIFY ME ABOUT IT I WILL NOT LEAVE IT HERE THIS IS BRIDGE OF CONTRACT - VODACOM IS REALLY NOT A FAVORITE OF MINE ANYMORE YOU GUYS ARE WORSE THAN REPTILES, YOU CANT EVEN CONTACT A UNSATISFIED CLIENT PATHETIC
THIS IS SERIOUSLY THE WORST SERVICE AFTER MORE THAN 30 YEARS AND STILL I SIGNED UP WITH YOUR FIBER - HOW STUPID OF ME I HAVE THE CONTRACT FOR MY INSURANCE THAT VODACOM DECIDED TO CANCEL DUE TO A SYSTEM ERROR AND NOT EVEN NOTIFY ME ABOUT IT I WILL NOT LEAVE IT HERE THIS IS BRIDGE OF CONTRACT - VODACOM IS REALLY NOT A FAVORITE OF MINE ANYMORE YOU GUYS ARE WORSE THAN REPTILES, YOU CANT EVEN CONTACT A UNSATISFIED CLIENT PATHETIC
VP
Vivienne P's update11 Jan 2021, 17:07
Reviewer Update
NO MANAGER, NO SERVICE, HOW PATHETIC, SINCE 9:55 TO 17:00 NO CALL BACK FROM VODACOM MANAGERS
THIS IS SERIOUSLY THE WORST SERVICE AFTER MORE THAN 30 YEARS AND STILL I SIGNED UP WITH YOUR FIBER - HOW STUPID OF ME I HAVE THE CONTRACT FOR MY INSURANCE THAT VODACOM DECIDED TO CANCEL DUE TO A SYSTEM ERROR AND NOT EVEN NOTIFY ME ABOUT IT I WILL NOT LEAVE IT HERE THIS IS BRIDGE OF CONTRACT - VODACOM IS REALLY NOT A FAVORITE OF MINE ANYMORE YOU GUYS ARE WORSE THAN REPTILES, YOU CANT EVEN CONTACT A UNSATISFIED CLIENT PATHETIC
THIS IS SERIOUSLY THE WORST SERVICE AFTER MORE THAN 30 YEARS AND STILL I SIGNED UP WITH YOUR FIBER - HOW STUPID OF ME I HAVE THE CONTRACT FOR MY INSURANCE THAT VODACOM DECIDED TO CANCEL DUE TO A SYSTEM ERROR AND NOT EVEN NOTIFY ME ABOUT IT I WILL NOT LEAVE IT HERE THIS IS BRIDGE OF CONTRACT - VODACOM IS REALLY NOT A FAVORITE OF MINE ANYMORE YOU GUYS ARE WORSE THAN REPTILES, YOU CANT EVEN CONTACT A UNSATISFIED CLIENT PATHETIC